Frequently Asked Questions


How long has 2ConnectOnline been in business?

2ConnectOnline made its beginning in December 2002. Since then, we have seen rapid growth and have been recognized by our customers for excellent customer service and system reliability. We attribute our success to our highly qualified team of administrators and our state-of-the-art software and equipment.


Since 2ConnectOnline’s servers are located in Miami, is my business at risk due to a Hurricane?

Our servers are located at the Nap of the Americas which is one of the most impressive data centers in the world. With 750,000 sqft of data center space, it has everything necessary to withstand the worst hurricanes possible. No windows, 12 million pounds of concrete and steel ballast on the roof alone, a record 100,000 square foot PSI beam and concrete slab was poured as its foundation, is located outside the 100 year flood zone and, of course, is able to withstand a Category 5 Hurricane. In case of massive power outages, there are 6 massive generators in the upper corners of the building with almost 200,000 gallons of diesel fuel storage! The roof slope is designed to aid in drainage of floodwater in excess of 100-year storm intensity assisted by 18 rooftop drains. All equipment is located on the 2nd floor and up which is 32 feet above sea level (ground floor is already 14 feet above sea level). Also don’t forget Miami’s college football team is called the Hurricanes. We are, unfortunately, used to them and the region has been built to withstand them. We don’t have the same levee structure as other cities and we’ve been through category 5 storms before.


What up time I can expect and is there any service guarantee?

2ConnectOnline guarantees 99.9% up time. Up time is covered under our Service Level Guarantee (SLA).


What are the different methods I can pay through?

Customers may pay by us by Credit Card through our partner 2Checkout.


How long does it take for my account to be activated?

For payments made by credit card, accounts are activated instantly. For all other payment methods, it may take up to 12 hours after the payment is made


For Hosting my site with 2ConnectOnline, am I required to transfer my domain to 2ConnectOnline?

No, you are not required to transfer your domain to us. You need to just change the Domain Name Servers (DNS) setting with your current domain registrar. 2ConnectOnline DNS information is emailed to you when you add a domain during sign-up


Can I test my website before changing name servers to 2ConnectOnline?

Yes, for each domain you add to the control panel, you’ll be given an Instant Access domain alias through which you may test your site before its actually resolving.


What is Summary Disk Space?

Summary Disk Space is the total amount of space you can use across our servers. It is inclusive of web space (for your website files), mail space and database space. This space is based on average usage and not allocation. Every 24 hours, our system calculates how much total data you are storing on our servers (web + e-mail + database). At the end of a 30 day month, it would have 30 readings. The average of these 30 readings would be taken and that would be your actual summary disk space usage for that month.


If my database or websites files get corrupt, can you restore it from a backup?



After I sign-up, can I change my billing period and is there any discount?

From within your Hosting Control Panel you can change your billing period between 1-month, 6-month or 1-year any time. You can pay balance amount from Billing Profile in Billing section of your Hosting Control Panel. Also you can view online invoices in Billing section for details of credits and debits made to your account.


How can I buy more add-ons once I’ve signed up for my account?

You can buy any sort of add-on, whether its a resource or a feature from within your Control Panel. If you want more disk space, you can click “Change” in front of the disk space indicator and increase your amount to the desired level. Similarly you can buy IPs, cold fusion accounts, etc.


If my business expands can I upgrade automatically to a higher Hosting Plan?

From within your Hosting Control Panel, you can easily change your Hosting Plan. There is no fee and you can change any time. When you change, system credits payment you made for a billing period beyond change date. It then charges your account for new plan fee starting from change date.

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