Billing and Refund
All hosting plans and domain names are set to automatically renew on their renewal date after the initial term to prevent any disruption in the service. Renewal invoices are emailed on the due date, failure to make payment within 1 week may result in account termination.
Domain names are set to renew one week before the expiration date to ensure no disruptions occur since URLs will immediately redirect to a landing page if a domain expires.
New packages or domains that are ordered and unpaid after 7 days will be canceled.
2. Payment
We accept payment via Visa, MasterCard, Discover, American Express, PayPal (soon), and 2Checkout.
Invoices are due on the package renewal date. Accounts that have invoices which are more than 14 days overdue will be suspended unless prior arrangements have been made. If a suspended account is to be reactivated all of the overdue invoices will need to be paid to make it current before the suspension is lifted. Accounts that have invoices over one months overdue are considered abandoned and will be subject to termination. All data in these accounts will be removed from our servers and will be irretrievably lost. Any domain registration packages associated with these accounts will also be canceled.
3. Account Upgrades, Downgrades and Migrations
Upgrades
When upgrading to a higher-priced hosting plan, we will migrate your account to the new product for free and charge only the difference in the plan
Downgrades
When downgrading to a lower-priced plan, the difference between the amount of the current package price already paid over the new package price will be placed on the billing account as a service credit.
5. Cancellation
If there is an issue with your account or support, we’d be happy to resolve any questions or concerns you may have. Please feel free to submit a support ticket with your issue, email us at into@2connectonline.com or support@2connetonline.com. banking Please request an escalation if this is due to an unsatisfactory answer to a previous issue.
6. Refunds
If a request is submitted online for immediate cancellation within the first 30 days, a full refund will be issued for hosting accounts.
Domain registrations, setup fees SSL certificates and migration fees are not refundable.